1 844 4473 227 (HIRE CAR) Toll Free Number (310) 410 9097
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Polices America Car Rental Los Angeles

 

* Is there a way on America Car Rental Inc. to extend, or change my return location for the car I am currently renting?
No. You will need to call our Rental Extensions department at 1 844 (HIRE CAR) 4473 227, which is open 24 hours per day, 7 days per week. Our representatives can assist with any questions a customer may have concerning how a change in plans may affect the rental charges. If you would like to extend your current rental for one day past the original due date, and are making no other changes to your rental, you do not need to call Rental Extensions. You will be charged the extra day price that appears on your rental agreement. 

* Why was the amount held on my credit/debit card more than the estimated rental costs?
An authorization is required based on the estimated rental charges. In order to cover incidental charges, such as extra hour charges if the vehicle is returned late, we require credit approval for up to $200.00 over the total estimated rental charges. Approval for this additional amount cannot be waived. If authorization for the estimated amount cannot be obtained, the rental will be denied. Additional authorizations (holds) will also be obtained if the vehicle is not returned on the date/time noted on the Rental Agreement or if the original terms of the rental change which result in additional charges.

* What happens if I return the car late? 
Late returns can affect the type of rate assigned to the rental. In the United States, please call 1 844 (HIRE CAR) 4473 227 to report returns of a date later than the date scheduled, however if you only want to extend by one day past the original due date and have not make any other changes, it is not necessary to call. You will be charged the extra day price that appears on your Rental Agreement. In most cases, returns of less than 30 minutes late will not be charged extra hours. Returns 30 minutes late or later will be charged extra. A late return of 1 hour 30 minutes or more will usually result in charge of another day. If the return location is closed when the vehicle is returned, in most cases the rental charges will apply until the location reopens.

* Is insurance included in the rate quoted? 
The provisions of liability, protection in accordance with all terms and conditions of the rental agreement.

* How can I provide my feedback?
To provide your rental feedback, simply go to http://www.america-carrental.us You will need your Rental Agreement number or reservation. Both can be found on the rental receipt you received at the time you checked in your vehicle. If you did not receive a receipt at time of check in, you may still take the survey if you were mailed or e-mailed an invoice copy.

* Can I tow with a car of America Car Rental Inc.? 
No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

Terms and Conditions

 

Changes/Modifications to "Pay Now" rentals are subject to the terms and conditions below.

 

Changes/Modifications to "Pay Now" rentals are subject to the terms and conditions below.

  1. No refunds or credits for unused rental days.

  2. Prepaid rates cannot be combined with any promotional offer. 

  3. Rates exclude vehicle licensing recovery fee, airport facility use fee/customer facility charge, hotel concession fees, other cost recovery fees, governmental surcharges, taxes or other optional items such as child seats, luggage racks, refueling items, insurance, or one-way charges for which the renter may be responsible. Excluded services cannot be prepaid; if accepted, must be paid locally at time of rental. 

  4. Changes to a reservation must be done at America Car Rental Inc. al 1 844 (HIRE CAR) 4473 227.  Once a reservation has been made if the customer does not cancel within the 48 hours time frame  of the reservation America Car Rental will charge our customers  for full  day rental towards their form of payment that been provided.

  5. Approximate rental charges are based on available information at the time of reservation for renters age 25 and older. For minimum age requirements please see "Rental Qualifications and Requirements" link below for details. Please note that for renters under age 25 an additional daily age differential charge may apply. Additional fees or surcharges may be applied at time of rental. 

  6. The customer will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This must be the same credit card that was used for the original reservation. If the customer wishes to change the credit card, then the original reservation must be cancelled (see terms and conditions for Cancellations) and a new reservation made. 

  7. A valid drivers license and credit card must be presented at the time of rental to cover any reasonably anticipated charges which have not been included in the prepaid voucher. 

  8. All rentals are subject to America Car Rental Inc. standard terms and conditions of the America Car Rental Inc. Agreement in effect at time and place of rental. 

  9. Rental days are based on 24 hour periods commencing at time of pickup. Additional days will apply if the rental is kept longer than specified (additional days begin after a 29 minute grace period and will be billed at a higher rate). 

  10. Voluntary upgrades will be charged at locally applicable rates. 

  11. Please print your prepay confirmation and present at the counter. 

  12. Please note that due to the nature of the prepaid rates, America Car Rental Inc. cannot provide a single receipt for a prepaid rental. Two receipts will be provided - one receipt for the prepaid amount and one receipt for the remainder of charges payable at the counter. 

  13. When picking up the vehicle at the counter, you will need to produce the credit card with which you paid online and your full driving license. The credit card used must be in your name and presented at the time of rent. Once proof of this card has been provided, America Car Rental Inc. can accept any other valid credit card in your name at the time of rent for taxes, fees, and incidentals.